Returns & Refunds policy

Payment, Cancellation & Refund Policy

1. Payment Authorization

By submitting payment, the client authorizes Chef Don Catering to process the applicable charge in connection with the requested services.

Depending on the booking, Chef Don Catering may require:

  • A deposit;

  • A reservation fee;

  • Partial payment;

  • Full prepayment; or

  • An approved payment arrangement.

Applicable payment requirements will be stated in the client's proposal, invoice, checkout process, or service agreement.

2. Deposits and Reservation Fees

A deposit or reservation fee may be required to secure the event.

Once an event is confirmed, Chef Don Catering may immediately begin:

  • Reserving personnel;

  • Scheduling staff;

  • Reviewing event requirements;

  • Communicating with assigned personnel;

  • Coordinating logistics;

  • Performing administrative preparation; and

  • Declining conflicting staffing opportunities.

Because these activities may begin before the event date, deposits or reservation fees may become non-refundable as provided in the client's applicable booking agreement and subject to applicable law.

3. Cancellation by Client

Clients should submit cancellation requests in writing as soon as possible.

Cancellation charges may depend upon:

  • How far in advance the event is cancelled;

  • Staffing already reserved;

  • Administrative work completed;

  • Nonrecoverable costs incurred;

  • Staff guarantees already made;

  • Food already purchased; and

  • The terms contained in the applicable proposal or service agreement.

Any cancellation schedule or cancellation fee stated in the client's written agreement will control for that booking.

Refund eligibility, if any, will be determined according to the applicable booking terms and applicable law.

4. Rescheduling

Requests to change an event date or time are subject to staff availability.

A request to reschedule does not guarantee that the originally assigned personnel or staffing quantity and event day will remain available.

Payments already made may, aChef Don Catering's discretion and subject to the applicable agreement, be transferred toward a rescheduled event.

Additional charges may apply if the rescheduled event requires different staffing, hours, travel, venue access, or other resources.

5. Reduction in Staff

Requests to reduce the number of booked personnel should be submitted as early as possible.

Chef Don Catering may already have committed personnel to the event. Consequently, staffing reductions made after applicable cancellation or scheduling deadlines may remain billable according to the client's agreement.

6. Event Cancellation Caused by Extraordinary Circumstances

Events may occasionally be affected by circumstances outside either party's reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Government restrictions;

  • Transportation disruption;

  • Venue closure;

  • Public safety emergencies;

  • Widespread power or infrastructure outages; or

  • Other force-majeure circumstances.

When such circumstances arise, Chef Don Catering will work with the client in accordance with the applicable service agreement and applicable law to determine whether services can reasonably be rescheduled, modified, credited, or otherwise addressed.

7. Additional Charges

Additional charges may apply when the event requires services beyond the original booking, including:

  • Additional staffing hours;

  • Additional personnel;

  • Overtime;

  • Unplanned setup or breakdown;

  • Materially expanded duties;

  • Parking;

  • Travel;

  • Special uniforms;

  • Required credentials; or

  • Other client-requested changes.

Where reasonably possible, Chef Don Catering will communicate additional charges before they are incurred.

Dispute and Chargeback Policy

1. Billing Questions

Clients who believe a billing error has occurred should contact Chef Don Catering promptly so that the matter can be reviewed.

We encourage clients to provide:

  • Client name;

  • Event date;

  • Invoice number;

  • Amount in question; and

  • An explanation of the issue.

Chef Don Catering will review the available records and respond to the dispute.

2. Payment Disputes

Nothing in these policies is intended to eliminate any dispute or chargeback rights that a consumer may have under applicable law or payment-card rules.

However, clients agree to make a reasonable effort to contact Chef Don Catering regarding a billing or service concern before initiating a payment dispute when circumstances permit.

If a payment dispute or chargeback occurs, Chef Don Catering may provide the payment processor or financial institution with documentation relevant to the transaction, including:

  • Service agreements;

  • Accepted proposals;

  • Invoices;

  • Payment records;

  • Booking confirmations;

  • Event schedules;

  • Electronic acceptance records;

  • Communications;

  • Staffing schedules;

  • Staff attendance records; and

  • Evidence that services were provided or staffing resources were reserved.

Fraudulent payment activity may result in suspension of services and may be addressed through remedies permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

1880 BRASELTON HWY SUITE 118 5114 LAWRENCEVILLE, GA 30043

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@chefdoncatering.com